Refunds & Returns

100% Money Back Guarantee

Every 1 kg pack of Lovebug™ cat food comes with a 100% money back guarantee if your cat doesn't like it.

1. Just submit a photo of your cat's food bowl (within 30 days of purchasing) showing that they didn't eat the kibble.

2. You'll receive a full refund except for shipping costs.
Please find more information in our terms & conditions.

3. Please dispose of any uneaten kibble in your home compost bin, and the paper packaging in the paper recycling.

14 Day Returns Policy

1. If you change your mind about Lovebug™ cat food, please contact

2. You’ll need to return the product unopened and undamaged within 14 days of receiving it.

3. You'll receive a full refund including original shipping costs, subject to terms and conditions.
Postage of the return is not included in the refund.

If you received a faulty product, please contact as soon as possible for a refund, a return & replacement (as long as your request meets the requirements laid out in the terms and conditions).

Can't find what you're looking for? Get in touch.