Shipping & Returns

Thanks for trying Lovebug™ cat food!

Hopefully you can find what you need below.
If not, then please check our FAQs or get in touch.

  • Free UK Shipping over £29*
  • Next Day Delivery Available
    If ordered before 2pm on weekdays
  • 100% Money Back Guarantee
    If your cat doesn’t like it
  • Delivered anywhere in the UK†

A Note On Coronavirus

Your health and safety come first. Lovebug™ cat food is delivered by Royal Mail, Hermes or DPD while adhering to social distancing measures and current UK Government guidelines.

Shipping Costs

  • Standard Delivery
    3-5 working days
    Over £29 - FREE*
    Under £29 - £2.99

  • Special Delivery
    Next day tracked
    £7.99

  • Subscription
    5% off + FREE* delivery
    (with Standard Delivery)

Refunds & Returns

100% Money Back Guarantee

Every 1 kg pack of Lovebug™ cat food comes with a 100% money back guarantee if your cat doesn't like it.

1. Just submit a photo of your cat's food bowl (within 30 days of purchasing) showing that they didn't eat the kibble.

2. You'll receive a full refund except for shipping costs.
Please find more information in our terms & conditions.

3. Please dispose of any uneaten kibble in your home compost bin, and the paper packaging in the paper recycling.



14 Day Returns Policy

1. If you change your mind about Lovebug™ cat food, please contact
hello@lovebugpetfood.com.

2. You’ll need to return the product unopened and undamaged within 14 days of receiving it.

3. You'll receive a full refund including original shipping costs, subject to terms and conditions.
Postage of the return is not included in the refund.

If you received a faulty product, please contact hello@lovebugpetfood.com as soon as possible for a refund, a return & replacement (as long as your request meets the requirements laid out in the terms and conditions).

Can't find what you're looking for? Get in touch.

Dispatch & Delivery Timings

Monday to Friday

Orders made Monday to Friday before 2pm each day will be dispatched the same day. 
Delivery arrival depends on the shipping level you choose (Standard or Next Day).

Weekend Deliveries

If you order by 2pm on a Friday and choose next day delivery, you'll receive your order on Saturday.

If you order after 2pm on the Friday, next day delivery will arrive on the Monday.

Orders aren't processed on Saturday or Sunday, and deliveries aren't made on Sundays.
Everyone needs their rest, after all!

Any orders placed at the weekend will be processed on Monday.

Delivered Across The UK

Lovebug™ cat food can be delivered anywhere in the United Kingdom. Hooray!

†If you're in a particularly remote area of the UK, you can enjoy delivery at no extra cost for orders smaller than three 1 kg packs. Orders of four 1 kg packs or more in one shipment will incur an extra £10 charge on top of delivery fees.

Remote areas include Highlands postcodes (IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE), Northern Ireland and Isle of Wight, Channel Islands, Isle of Man, Scilly Isles, Scottish Islands.

If you live outside the UK, sorry - you can't currently get yourpaws on a pack… just yet!

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@Lovebugpetfood